Refund policy

CANCELLATION, RETURNS, EXCHANGES AND REFUNDS 

9.1 If you are contracting as a Consumer, you may cancel a contract at any time within 14 working days from the date of Physical Delivery. You are not required to state any reason for cancellation. If you exercise the right to cancel, you will, subject to the conditions below, receive a full refund of the price paid for the products including

9.1.1 the original delivery cost but will not be reimbursed for any original delivery costs in excess of those specified in Para 6 above if incurred at your request

or

9.1.2 the cost of returning the Product or Parcel.

You must notify us of your cancellation in writing or in another durable medium sent to Manyatta, Ludgrove, Wokingham, Berkshire RG40 3AB or by e-mail to info@manyatta.co.

Your cancellation notice should state your full name and address and the date of your order and of Physical Delivery. You must return the product to Manyatta, Ludgrove, Wokingham, Berkshire RG40 3AB  without undue delay and in any event not later than 14 days from the date on which you intimated your requirement to cancel to us. You will have to bear the direct cost of returning the product. Reimbursement to you will be reduced by any diminished value of the product resulting from handling of it by you or by persons permitted to you beyond what is necessary to establish the nature, characteristics or functioning of the product.

9.2 We offer consumers 28 days unconditional approval on any product purchased from our website. The full price of the product will be refunded for any unsoiled products returned to us, in an unused condition, and with the original packaging, within 28 days of receiving the product or alternatively, if you wish, you may exchange any product.  The 28 days unconditional approval does not affect your statutory right to cancel.

9.3 Refunds will only be made after the returned product has been received by us. Payment will be refunded within 14 days of our receipt of the product has been returned to us by then. You require to prepay return postage or carriage costs and these will not be reimbursed.

9.4 Refunds will be made in the same manner as the original payment. On receipt of a returned item which was originally paid for by card payment, a reimbursement will be made directly to the card of the person who paid for the product.

 

GOODS DAMAGED IN TRANSIT 

10.1 In the event of a Product being damaged prior to Physical Delivery it should be returned for our inspection immediately.

10.2 Under no circumstances must a Product be used when damaged, as you will be deemed to have accepted it in its damaged condition. Before a replacement product or refund can be issued, the product must be returned for our inspection since the product may have to be returned to the manufacturer for testing.

10.3 All Postage and packaging fees will be reimbursed for valid damage claims.